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Cancellation Policy
Our Cancellation Policy explains the terms and conditions for cancelling bookings, modifying reservations, refund eligibility, and applicable charges. Please review this policy carefully before making or cancelling your reservation.
Cancellation Policy
At KPS Indo Thai Co., Ltd., we understand that travel plans may change unexpectedly. Our cancellation policy is designed to be fair, transparent, and easy to understand for all customers. Please read the following terms carefully before making your reservation.
1. Cancellation Policy
Cancellations made 48 hours (2 days) or more before the scheduled travel or activity date are eligible for a full refund. Applicable payment gateway or transaction charges may be deducted from the refundable amount.
Cancellations requested within 48 hours of the scheduled travel date are non-refundable.
2. No-Show Policy
Customers who fail to arrive at the scheduled meeting point or activity without prior notice will be considered a No Show. No refunds, credits, or rescheduling will be provided in such cases.
3. Refund Process
Eligible refunds will be processed within 7–14 business days from the date the cancellation request is approved. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
4. Booking Modifications
Requests to change the travel date, time, or booking details are subject to availability and should be submitted at least 48 hours before the scheduled activity. Additional charges may apply depending on the supplier's policy.
5. Force Majeure
KPS Indo Thai Co., Ltd. shall not be held responsible for cancellations, delays, or service interruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, government restrictions, strikes, pandemics, or other unforeseen events. Where possible, we will make reasonable efforts to offer an alternative service, reschedule the booking, or provide a refund in accordance with supplier policies.
6. Contact Us
For any cancellation requests, booking modifications, or refund inquiries, please contact our Customer Support Team.
Email: Support@tripywalk.com
7. Acceptance of this Policy
By confirming a booking with KPS Indo Thai Co., Ltd., you acknowledge that you have read, understood, and agreed to this Cancellation Policy. We encourage all customers to review these terms carefully before completing their reservation.
KPS Indo Thai Co., Ltd.
63/28 Pattaya South Road, Moo 10, Nong Prue Subdistrict, Bang Lamung District, Chonburi Province, Thailand.