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Refund Policy
Our Refund Policy outlines the conditions under which refunds may be requested, processed, and approved. Please review the eligibility criteria, processing timelines, and applicable terms before submitting a refund request for your booking.
Refund Policy
At KPS Indo Thai Co., Ltd., customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds may be requested and processed for bookings made through our website and services.
1. Refund Eligibility
Refund requests will only be considered if the booking has been cancelled in accordance with our Cancellation Policy.
Bookings cancelled within the eligible cancellation period and meeting all applicable conditions may qualify for a refund.
2. Refund Processing
Once your cancellation request has been reviewed and approved, eligible refunds will be processed within 7–14 business days.
The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or payment method.
3. Refund Amount
Refund amounts are calculated according to the applicable Cancellation Policy.
Payment gateway charges, bank fees, transaction charges, currency conversion fees, or cancellation fees may be deducted from the refundable amount where applicable.
4. Non-Refundable Situations
- Cancellation requests submitted outside the eligible cancellation period.
- Bookings that do not meet the conditions stated in our Cancellation Policy.
- No-Show bookings where the customer fails to attend the scheduled activity.
- Unused services or unused portions of a tour after the activity has commenced.
- Bookings marked as non-refundable at the time of purchase.
5. Refund Request Time Limit
Any request related to refunds, cancellations, payment disputes, or booking issues must be submitted within 90 days from the original payment date.
Requests received after this period may not be accepted in accordance with our company policy.
6. Fraudulent or Unauthorized Transactions
If you believe an unauthorized or fraudulent transaction has occurred, please notify KPS Indo Thai Co., Ltd. immediately so we can investigate the matter.
Reports submitted after 90 days may not be eligible for investigation or refund and may be treated according to our No-Show and Cancellation Policies.
7. Failed Payments
If a payment transaction fails or is not successfully completed, the booking will not be confirmed until full payment has been received.
Customers will not be entitled to any travel service or reservation until payment has been successfully processed.
8. Contact Us
For refund requests, booking inquiries, or payment-related questions, please contact our Customer Support Team and include your booking reference number for faster assistance.
9. Acceptance of this Policy
By using the services of KPS Indo Thai Co., Ltd., you confirm that you have read, understood, and agreed to the terms of this Refund Policy.
We encourage all customers to review this policy carefully before requesting a refund.
Company Information
KPS Indo Thai Co., Ltd.
63/28 Pattaya South Road, Moo 10, Nong Prue Subdistrict, Bang Lamung District, Chonburi Province, Thailand.