Refund Policy
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Refund Policy
At KPS Indo Thai co. ltd., we strive to provide excellent service to our customers. If you need to request a refund, please review our refund policy below:
Eligibility for Refund
Refund requests will only be considered for cancellations made in accordance with our Cancellation Policy.
Tours that are cancelled within the permitted cancellation period and meet the conditions outlined in our Cancellation Policy will be eligible for a refund.
Refund Processing Time
Once a cancellation request is approved and qualifies for a refund, the refund will be processed within 14 business days from the date of the eligible cancellation.
The time required for the refund to reflect in your account may vary depending on your bank, payment gateway, or payment method.
Refund Amount
The refund amount will be calculated according to our Cancellation Policy.
Any applicable transaction charges, payment processing fees, or cancellation fees may be deducted from the total amount paid.
Denied Refunds
- Requests submitted outside the permitted cancellation period.
- Requests that do not meet the conditions outlined in our Cancellation Policy.
- No-show bookings where the customer fails to appear at the scheduled tour time.
- Unused portions of a tour after the tour has started.
90-Day Refund Request Limit
Any request related to refund, cancellation, or booking issues must be submitted within 90 days from the date of payment.
Requests made after 90 days from the payment date will not be accepted as per the company policy.
Fraud or Unauthorized Transactions
If a customer suspects any fraudulent activity, unauthorized transaction, or payment-related issue, the customer must inform the company immediately.
If such issues are reported after 90 days, the booking will be treated under the No-Show Policy, and no refund will be issued.
Failed Transactions
In the event of a failed transaction, where payment is not successfully processed, the booking will be considered incomplete.
Customers will not be eligible for the tour or service until the payment is successfully received.
Contact Information
For any refund requests, complaints, or booking-related inquiries, please contact our customer support team:
provide your booking reference number and relevant details to expedite the process.
Policy Acceptance
By using the services of KPS Indo Thai co. ltd., you acknowledge that you have read, understood, and agreed to this Refund Policy.
We recommend reviewing this policy carefully before submitting a refund request.
Company Information
KPS Indo Thai co. ltd.
63/28 Pattaya South Road, Moo 10, Nong Prue Subdistrict, Bang Lamung District, Chonburi Province.